Support
Support
Last updated: October 8, 2026
Troubleshooting
Troubleshooting
Why isn’t Grogo working on my device?
Ensure the device is set up for screen monitoring with the appropriate permissions enabled.
What if my child’s device isn’t syncing?
Check that both devices are logged into the same Grogo account. You may need to re-enter the unique setup code.
How do I pause Grogo temporarily?
Use the parent dashboard to pause breaks for special occasions or adjust settings.
Why has my child gone more than a day without a Grogo break?
That could mean they just haven’t been using their monitored apps. But if something doesn’t seem right, check Grogo on any devices you’ve been monitoring to make sure permissions are still turned on. Here’s what to do:
Log in to Grogo on your child’s device. If you can’t find Grogo, it may have been uninstalled - reinstall it from the app store and set up screen time monitoring.
If you gave you child access to your PIN, they may have paused Grogo. Reset your PIN to regain control of the app.
Go to your Grogo profile page to see if there are any messages about screen monitoring issues. If you see a message that Grogo is paused, choose “Resume Grogo.” If there is a message about screen monitoring permissions requiring setup, follow the instructions there. This is also something you can access from your settings under “Manage Screen Monitoring.”
Check any other devices you’ve been monitoring, and follow the instructions there if needed.
Why isn’t Grogo working on my device?
Ensure the device is set up for screen monitoring with the appropriate permissions enabled.
What if my child’s device isn’t syncing?
Check that both devices are logged into the same Grogo account. You may need to re-enter the unique setup code.
How do I pause Grogo temporarily?
Use the parent dashboard to pause breaks for special occasions or adjust settings.
Why has my child gone more than a day without a Grogo break?
That could mean they just haven’t been using their monitored apps. But if something doesn’t seem right, check Grogo on any devices you’ve been monitoring to make sure permissions are still turned on. Here’s what to do:
Log in to Grogo on your child’s device. If you can’t find Grogo, it may have been uninstalled - reinstall it from the app store and set up screen time monitoring.
If you gave you child access to your PIN, they may have paused Grogo. Reset your PIN to regain control of the app.
Go to your Grogo profile page to see if there are any messages about screen monitoring issues. If you see a message that Grogo is paused, choose “Resume Grogo.” If there is a message about screen monitoring permissions requiring setup, follow the instructions there. This is also something you can access from your settings under “Manage Screen Monitoring.”
Check any other devices you’ve been monitoring, and follow the instructions there if needed.
FAQ
FAQ
General Information
General Information
What is Grogo?
Grogo is a screen time app for kids in grades 2 through 12. It interrupts the apps parents select every 15, 30, or 45 minutes with a short educational break. Kids answer grade-level questions to earn their apps back.
Who is Grogo designed for?
Grogo is designed for families with children in grades 2 through 12 who want to build healthier screen habits with short educational breaks.
How does Grogo work?
Grogo interrupts the apps you select every 15, 30, or 45 minutes. Your child answers grade-level questions to earn access back. You choose the interval, apps, and subjects during setup.
What devices does Grogo support?
Grogo works on iPhone, iPad, and Android phones. Set it up on the child’s device; the parent app provides access to notifications and the parent dashboard.
What permissions does Grogo need?
Grogo requires:
Access to run in the background.
Display over apps.
Usage data to monitor screen time.
Screen time access for parental controls.
Grogo will prompt you during set-up to make these selections.
How do I add multiple children?
Use the parent dashboard to add additional child profiles. Each profile can have customized settings for grade level and subjects.
How does the timer work?
The break timer counts time spent using the apps you selected for interruption. For example, with a 30-minute interval, time away from those apps does not count toward the next break.
Your child will also receive a heads-up notification 5 minutes before the next Grogo break, giving them an option to start the break early. To ensure this feature works, make sure notifications are enabled for Grogo on your child’s device.
What happens during a Grogo Break?
During a Grogo break, your child answers educational questions to earn their selected apps back. The break ends when they reach the required number of correct answers or the maximum number of questions for that break.
What should I check if Grogo breaks stop?
Check that Grogo is installed on the child’s device, its required permissions are enabled, and breaks have not been paused. Keep your parent PIN private.
A day without a break may mean your child has not used the selected apps. If that does not explain it, check the child’s profile for a warning and review the device settings.
What is Grogo?
Grogo is a screen time app for kids in grades 2 through 12. It interrupts the apps parents select every 15, 30, or 45 minutes with a short educational break. Kids answer grade-level questions to earn their apps back.
Who is Grogo designed for?
Grogo is designed for families with children in grades 2 through 12 who want to build healthier screen habits with short educational breaks.
How does Grogo work?
Grogo interrupts the apps you select every 15, 30, or 45 minutes. Your child answers grade-level questions to earn access back. You choose the interval, apps, and subjects during setup.
What devices does Grogo support?
Grogo works on iPhone, iPad, and Android phones. Set it up on the child’s device; the parent app provides access to notifications and the parent dashboard.
What permissions does Grogo need?
Grogo requires:
Access to run in the background.
Display over apps.
Usage data to monitor screen time.
Screen time access for parental controls.
Grogo will prompt you during set-up to make these selections.
How do I add multiple children?
Use the parent dashboard to add additional child profiles. Each profile can have customized settings for grade level and subjects.
How does the timer work?
The break timer counts time spent using the apps you selected for interruption. For example, with a 30-minute interval, time away from those apps does not count toward the next break.
Your child will also receive a heads-up notification 5 minutes before the next Grogo break, giving them an option to start the break early. To ensure this feature works, make sure notifications are enabled for Grogo on your child’s device.
What happens during a Grogo Break?
During a Grogo break, your child answers educational questions to earn their selected apps back. The break ends when they reach the required number of correct answers or the maximum number of questions for that break.
What should I check if Grogo breaks stop?
Check that Grogo is installed on the child’s device, its required permissions are enabled, and breaks have not been paused. Keep your parent PIN private.
A day without a break may mean your child has not used the selected apps. If that does not explain it, check the child’s profile for a warning and review the device settings.
Learning and Growing
Learning and Growing
How does Grogo adjust the difficulty of questions?
Grogo adjusts question difficulty based on your child’s performance:
Correct answers in a subject increase the difficulty to provide a greater challenge.
Incorrect answers lower the difficulty to ensure accessibility and support continued learning.
What happens if my child gets stuck or answers incorrectly?
Grogo provides helpful explanations for incorrect answers and may repeat the question or offer new ones. Grogo also adjusts the difficulty based on how well your child is doing in each subject. And there are limits to the total number of questions a child has to answer in each break – we want Grogo to be challenging, but not frustrating, building your child’s self-esteem.
Can my child earn progress even with incorrect answers?
Yes, every answer—correct or incorrect—contributes progress toward unlocking apps, though correct answers provide more progress.
What happens if my child runs out of new questions?
With over 30,000 questions in our database, this is not likely to happen anytime soon, although they may occasionally see a question they’ve been asked before. If you've had them focused on just one or two subjects, consider adding others for more variety.
How is progress tracked during Grogo breaks?
A Grogo break is complete when:
The child answers the required number of questions correctly, or
The maximum number of questions for that session is reached.
Breaks completed, questions answered, and streaks are visible on both the child and parent dashboards.
Can Grogo differentiate between "snacking" and a break?
Yes, Grogo tracks "snacking" separately. Snacking refers to answering questions outside of a Grogo break. These do not count toward unlocking apps or resetting the timer but are tracked as engagement streaks to encourage ongoing learning.
How is my child’s progress measured?
Grogo monitors the number of questions answered, subjects covered, and overall accuracy. This data is also accessible on the parent dashboard along with how well they are doing in each subject you’ve selected.
Can I adjust the subjects I want my child to answer?
Yes, you can select specific subjects during setup and at any time by returning to your account.
How does Grogo adjust the difficulty of questions?
Grogo adjusts question difficulty based on your child’s performance:
Correct answers in a subject increase the difficulty to provide a greater challenge.
Incorrect answers lower the difficulty to ensure accessibility and support continued learning.
What happens if my child gets stuck or answers incorrectly?
Grogo provides helpful explanations for incorrect answers and may repeat the question or offer new ones. Grogo also adjusts the difficulty based on how well your child is doing in each subject. And there are limits to the total number of questions a child has to answer in each break – we want Grogo to be challenging, but not frustrating, building your child’s self-esteem.
Can my child earn progress even with incorrect answers?
Yes, every answer—correct or incorrect—contributes progress toward unlocking apps, though correct answers provide more progress.
What happens if my child runs out of new questions?
With over 30,000 questions in our database, this is not likely to happen anytime soon, although they may occasionally see a question they’ve been asked before. If you've had them focused on just one or two subjects, consider adding others for more variety.
How is progress tracked during Grogo breaks?
A Grogo break is complete when:
The child answers the required number of questions correctly, or
The maximum number of questions for that session is reached.
Breaks completed, questions answered, and streaks are visible on both the child and parent dashboards.
Can Grogo differentiate between "snacking" and a break?
Yes, Grogo tracks "snacking" separately. Snacking refers to answering questions outside of a Grogo break. These do not count toward unlocking apps or resetting the timer but are tracked as engagement streaks to encourage ongoing learning.
How is my child’s progress measured?
Grogo monitors the number of questions answered, subjects covered, and overall accuracy. This data is also accessible on the parent dashboard along with how well they are doing in each subject you’ve selected.
Can I adjust the subjects I want my child to answer?
Yes, you can select specific subjects during setup and at any time by returning to your account.
Account and Subscriptions
Account and Subscriptions
What happens if I cancel my subscription?
Canceling stops future renewal. Access continues through the period you have already paid for. Manage your subscription through the App Store or Google Play account used to subscribe. Deleting your Grogo account does not automatically cancel your store subscription.
How do I delete my account?
To delete your Grogo account, go to the account settings in the parent dashboard and select the option to delete your account. This will permanently remove your personal information and data.
Important: Deleting your account does not automatically cancel your subscription. You must cancel your subscription through your app store (Google Play or Apple App Store) to stop recurring payments.
What happens if I cancel my subscription?
Canceling stops future renewal. Access continues through the period you have already paid for. Manage your subscription through the App Store or Google Play account used to subscribe. Deleting your Grogo account does not automatically cancel your store subscription.
How do I delete my account?
To delete your Grogo account, go to the account settings in the parent dashboard and select the option to delete your account. This will permanently remove your personal information and data.
Important: Deleting your account does not automatically cancel your subscription. You must cancel your subscription through your app store (Google Play or Apple App Store) to stop recurring payments.
